Textul licitației

ESM service platform delivered as SaaS to Sykehuspartner HFDescriere: The contracting authority intends to procure a SaaS based, unified platform for Enterprise Service Management (ESM).  In uniform we would like the Contracting Authority to replace the current system which has several separate products for working with ITSM/ESM, with one platform product that can solve assignments related to ITSM/ESM.Identificatorul procedurii: 904c1e6c-6c2e-4d34-9316-f94431a4d4b8Identificator intern: 2022/797Tip de procedură: Dialog competitivPrincipalele caracteristici ale procedurii: The contracting authority needs a platform superstructure with orchestrating functionality that binds new systems for IaC and CI/CD together in a user friendly way, with options for commissioning on request, registration in CMDB, cost control and self-service. The contracting authority would like to procure a platform for ESM delivered as SaaS from a supplier who has a road map (Product roadmap) and an established possibility room that can also see to the customer ́s needs as described in this document.  The platform shall support the Contracting Authority's need for ITSM and ESM work flow with associated work surfaces that are adapted to the roles of the Contracting Authority's personn