Data licitatiei 25.04.2025

Expirat

Norvegia - Tønsberg: Case and service desk system

Data licitatiei 25.04.2025

Expirat

Valoare estimata : 0

Tip anunt: UE

ID: 9419932

Data publicarii : 27.03.2025

Tara/Judet: NO

Descriere scurta:

Norvegia - Tønsberg: Case and service desk system

Coduri CPV:

48000000-8 - Pachete software şi sisteme informatice
48200000-0 - Pachete software pentru reţele, internet şi intranet
48500000-3 - Pachete software de comunicaţii şi multimedia
48510000-6 - Pachete software de comunicaţii
48511000-3 - Pachete software de comunicaţii electronice
48810000-9 - Sisteme de informare
72000000-5 - Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţă
72590000-7 - Servicii informatice profesionale

Textul licitației

IL processes and enquiries from final users. Important processes and functions that ought to be covered by the system (the list is not exhaustive) •Incident process (events, errors, orders of equipment etc.) •Problem process •Change process •Fixture management •Managing pupil PCs The system shall also support other sectors in the organisation in their case handling, both in internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within: The system shall also support other sectors in the organisation in their case handling, both for internal case handling and enquiries from the county's inhabitants. Integrations with existing systems and/or tools that are currently used will be an important factor in the procurement. Particularly within

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