Textul licitației

criere: University Of Limerick aim to procure and implement a Strategic Customer Relationship Management (CRM) system within the university to enhance and maintain a consistent and seamless student experience across various departments and interactions. By leveraging advanced technology and data-driven strategies, the university aims to improve communication, streamline processes, and provide personalised support to students throughout their academic journey. A new strategic CRM system should enable the advancement of UL’s recruitment and admissions functions, as well as support the other stages in the student lifecycle from enrolment through to graduation.Identificatorul procedurii: 0d9a4519-1a1f-4890-98a8-ea1038be68d0Tip de procedură: Dialog competitiv2.1.1. ScopNatura contractului: ServiciiClasificarea principală (cpv): 72000000 Servicii IT: consultanţă, dezvoltare de software, internet şi asistenţăClasificare suplimentară (cpv): 48000000 Pachete software şi sisteme informatice, 48445000 Pachete software de management al relaţiilor cu clienţii, 72200000 Servicii