Irlanda: IT3170C - RFT for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin
Data licitatiei 11.02.2025
au mai rămas 28 zile
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Valoare estimata : 1,130,523 EUR
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Tip anunt:
UE
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ID: 9150372
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Data publicarii :
14.01.2025
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Tara/Judet:
IR |
Descriere scurta:
Irlanda: IT3170C - RFT for the Provision of a Student Enquiries and Case Management System for Trinity College Dublin
Coduri CPV:
72212190-7 - Servicii de dezvoltare de software educaţional
72212600-5 - Servicii de dezvoltare de software pentru baze de date şi operare
72212732-9 - Servicii de dezvoltare de software pentru securitatea datelor
72222000-7 - Servicii de analiză strategică şi de planificare a sistemelor sau a tehnologiei informaţiilor
72267100-0 - Întreţinerea resurselor logice de tehnologie a informaţiei
72300000-8 - Servicii de înlocuire de date
72315000-6 - Servicii de gestionare şi de asistenţă privind reţelele de informaţii
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Textul licitației
ase Management service. The proposed implementation must be able to meet timelines and supplier must have experience in the sector. The new platform should be available for immediate use and legacy information should be available for querying and reporting. The new Enquiry and Case Management System must integrate with key University systems, allowing efficient data flows. The proposed solution must provide efficient, integrated workflows and facilitate different users and offer an intuitive online interface and the use of AI. The Academic Registry is the largest user of the current enquiry management system in the University, with approximately 100,000 enquiries annually. SID Case Management is the operational management tool for the Disability Service The current system is an on-premises deployment of SID (Student Information Desk – Tribal Product). The proposed Enquiry Management and Case Management system to fully replace this. Specifically, it must enhance the management of student enquiries and cases, improve efficiency, communication, and user experience, and fulfil the requirements, detailed below, for the following functional areas: 1. streamline the enquiry and case management process. 2. provide a centralized system for tracking and resolving student enquiries. 3. leverage AI for improved response times and data ins