Irlanda - Dublin: Provision of Customer Contact Managed Services
Data licitatiei 27.09.2024
Expirat
40
40
| Valoare estimata : 1,650,000 EUR
|
Tip anunt:
UE
|
ID: 8669416
|
Data publicarii :
29.08.2024
|
Tara/Judet:
IR |
|
Descriere scurta:
Irlanda - Dublin: Provision of Customer Contact Managed Services
Coduri CPV:
72300000-8 - Servicii de înlocuire de date
79310000-0 - Servicii de studii de piaţă
79410000-1 - Servicii de consultanţă în afaceri şi în gestionare
79411000-8 - Servicii generale de consultanţă în management
79510000-2 - Servicii de secretariat telefonic
79511000-9 - Servicii de centrală telefonică
79512000-6 - Centre de apel
79600000-0 - Servicii de recrutare
79900000-3 - Diverse servicii comerciale şi servicii conexe
79990000-0 - Diverse servicii comerciale
|
Textul licitației
he CRU is guided by four strategic priorities that sit alongside the core activities we undertake to deliver on the public interest. These are: • Ensure security of supply • Drive a low carbon future • Empower and protect customers • Enable our people and organisational capacity Under the European Communities (Internal Market in Electricity and Gas) (Consumer Protection) Regulations 2011 (SI 463 of 2011, as amended) and the Water Services Act 2014 (as amended), the CRU has a statutory duty to provide: • A single point of contact for all energy and water related customer queries/information requests, particularly to provide information on consumer rights and obligations, and • A free dispute resolution service for any customer with an unresolved complaint against an energy supplier, energy network operator or Uisce Éireann. The CRU’s Customer Care Team (“CCT”), in the Customer Policy and Protection and Legal division, is the team that fulfils this role and assists household and small business customers who have questions or complaints in relation to energy or water utilities in a helpful and accurate manner. In providing information and dispute resolution services to customers, the CCT is currently supported by an external contact centre provider (and has been for the last 13 years). Services currently provided