Textul licitației

itive to use and enables agents to see all information that is relevant. Part of the procurement is also an implementation project. The implementation project ends with the contact center system ready for service with integrations at minimum to our three main customer databases, reporting dataflows running and staff trained. The goal for the implementation project to start is during Q3/2024 and to have a world class customer contact center system up and running in H2/2025.Identificatorul procedurii: e30941e3-5cf2-4122-976e-fc891777a871Identificator intern: 518005Tip de procedură: DeschisăProcedura este accelerată: nuPrincipalele caracteristici ale procedurii: 1. GENERAL The legislation concerning the public procurement is applied to the procurement. Type of procedure is open procedure. 2. CONTRACT NOTICE A contract notice has been published on the website www.hankintailmoitukset.fi and http://ted.europa.eu. The contract award notice shall be published after the award decision. 3. SUBMITTING THE TENDER AS A GROUP OF ECONOMIC OPERATORS AND SUBCONTRACTING The tenderer may submit the tender as a group of economic operators. In this case, howev